Maintaining your Rich Royal Casino account details correct is a direct way to secure your funds and expedite every withdrawal. An old phone number can obstruct a security check, and an old address might postpone a document review. We created the profile section so you can update these details without contacting support. In this guide we guide you through the entire process, from logging in to verifying your identity, using the same interface you see on casino-richroyal.it/login. We clarify which fields you can edit immediately and which require document uploads. We also cover password updates, two‑factor authentication, and notification settings. Every step adheres to our current security protocols, so you can act with confidence.
After logging in, look for the account icon. On desktop, it usually sits in the top‑right corner of the screen. On mobile devices, you can tap a menu icon first. Click or tap the icon to access a dropdown panel. Among the options you will see “My Profile,” “Account Settings,” or a similar label. Select that item to enter the profile dashboard. The layout arranges information into clear tabs or sections, such as personal details, security, documents, and notifications. We designed this structure so you can move directly to the field you need without browsing through unrelated settings.
If you are unable to locate the profile link, check the footer of the page or use the search function inside the help centre. Some promotional pop‑ups may momentarily cover the account icon; closing them uncovers the menu. Once you are inside the profile area, the system shows your current registered name and email at the top. Confirm that these match your expectations before you perform any edits. Any mismatch here could indicate that you are logged into the wrong account, so log out and try again if needed. The profile dashboard is the main control point for all the changes mentioned in the sections that follow.
We allow direct edits to a number of fields, whereas others require document uploads for security considerations. The editable fields commonly comprise your mobile number, preferred language, and communication preferences. Fields tied to your legal identity, such as your first name, last name, and date of birth, are locked after the initial verification. If you require to correct a typo in your legal name, you must contact support and supply a valid ID. This policy secures your account from unauthorized changes. Before you change any field, double‑check that the new information matches your official documents exactly, because inconsistencies can freeze withdrawals.
Your email address is the principal channel for account recovery and withdrawal confirmations. To update it, tap the edit icon next to the email field. A pop‑up asks for your current password and the new email address. Enter both, then submit. We immediately send a verification message to the new address. Open that email and click the confirmation link within twenty‑four hours. Until you verify the new email, the old address continues active for logins and notifications. If you do not see the message, check your spam folder or request a new verification email from the profile dashboard. We never change an email without this confirmation step, which prevents takeover attempts.
Maintaining your mobile number valid is essential for text message 2FA and withdrawal approvals. Inside the personal details tab, find the phone number field and select edit. Pick your country code from the dropdown, then type the rest of your number without spaces or leading zeros. After you save, we dispatch a one‑time code via SMS to the new number. Type that code in the verification box that pops up on screen. The number becomes active only after proper code entry. If you lack access to your old SIM card prior to updating the number, reach out to support with proof of identity so we can help you manually. We recommend verifying the new number by requesting a balance SMS ahead of you log out.
Your listed address must match the one on your proof of address document. To edit it, open the address section and enter the street, city, postal code, and country fields. We check the format automatically, so ensure the postal code corresponds to the chosen country. After you store the updated address, the system may ask you to submit a recent utility bill or bank statement that displays the revised details. This requirement takes effect when the country is altered or when the prior address was already verified. Provide a readable, full‑page PDF or photo. Our team reviews the document within a few hours, and you receive an email once the address is accepted. During the review, your present address continues on file for unfinished withdrawals.
Launch your browser and navigate to casino-richroyal https://it-richroyal.it/login/.it/login. You will find ansa.it two fields: one for your registered email or username and one for your password. Input the information you chose during registration. If you have forgotten your password, tap the “Forgot Password?” link beneath the login button. We will deliver a reset email to the address on file. The link inside that email becomes invalid after one hour, so make use of it without delay. After you reset the password, return to the login page and sign in with the new credentials. This step ensures that only you can access the profile settings.
If you activated two‑factor authentication, the system will ask you for a six‑digit code after you submit your password. Open your authenticator app or check your SMS messages, then type the code into the field provided. The code updates every thirty seconds, so input it promptly. Once authenticated, you reach the main lobby. From here, we can proceed to the profile section. We advise not sharing your login session with anyone, even with family members, because the profile area contains sensitive personal data and payment method details that must remain private.
Your profile includes a specific section for communication preferences. On this page you determine how we reach you about promotions, account updates, and security alerts. We differentiate transactional messages, which we need to transmit for legal and security reasons, from marketing communications, which are optional. Changing these settings does not impact your ability to play or withdraw; it simply tailors the information you receive. We suggest keeping security alerts enabled at all times, because they inform you of login attempts and profile changes. The preferences panel changes in real time, so you can switch options on and off without saving multiple times.
In the notifications tab, you can find checkboxes for email alongside SMS. Transactional alerts, like deposit confirmations and withdrawal status updates, cannot be deactivated and are not optional. Promotional emails include bonus offers, tournament invitations, and new game announcements. You can disable these by unchecking the corresponding box. SMS marketing is handled separately; if you do not wish to receive text promotions, uncheck that box as well. Changes become effective within sixty minutes. If you continue to receive marketing messages after opting out, check that you have confirmed the change and then reach out to support. We handle opt‑out requests in compliance with Italian data protection regulations, and we do not share your contact details with third parties for their own marketing.
Apart from the essential email and SMS toggles, you can adjust which types of promotions you see. The preferences panel may include checkboxes for sports betting bonuses, live casino offers, and slot tournaments. Choose only the categories that appeal to you. This granular control helps you avoid irrelevant messages while continuing to get valuable offers. We also provide a frequency setting: you can decide to receive a daily digest or only major event announcements. Modify these options anytime. If you later change your mind, go back to the same panel and revise your selections. The system logs every preference change, so you can examine your history if you ever need to confirm when a setting was modified.
Identity confirmation, often called KYC, is a required step that unlocks full account functionality. Otherwise, you cannot withdraw winnings or edit sensitive profile fields. The document upload section within your profile shows the current verification status and displays the necessary files. We commonly ask for a colour copy of your state‑issued ID and a current proof of address. The process is straightforward, but small mistakes can result in delays. We created the upload interface to assist you through each requirement, with instant feedback on file format and image quality. Completing verification early means your first withdrawal request will go through without extra holds.
The exact list depends on your country of residence and the payment methods you utilize. For the majority of Italian players, we require a valid carta d’identità or passport. The document must be completely visible, with all four corners showing, and the photo must be clear. We also need a utility bill, bank statement, or official government letter that lists your name and address. Mobile phone bills and insurance documents are accepted if they are less than three months old. If you funded with a credit or debit card, we may request a photo of the physical card showing only the first six and last four digits, with the CVV obscured. We never ask for uncovered card images, so hide sensitive digits before sending.
Within the document upload area, choose the document type from the dropdown, then tap “Choose File.” We support PDF, JPEG, and PNG formats of up to 10 MB per file. Once you choose the file, a preview appears so you can verify clarity. Complete the upload and repeat the process for each required document. When all documents are sent, the status updates to “Under Review.” Our compliance team generally wraps up the review within twelve hours, but during peak periods it might take up to twenty‑four hours. You will get an email notification if the verification is successful or if we need additional information. During the review process, you are still able to deposit and play, but withdrawals remain blocked until approval.
A strong profile is a safe profile. We deliver tools that give you command over who can access your account and how you receive alerts about login attempts. The security tab inside your profile dashboard combines password management, two‑factor authentication, and session monitoring. We advise examining these settings at least once every three months, even when you do not plan to change your personal details. Regular checks help you spot unauthorised devices and remove access before any damage occurs. The steps below address each security feature in detail, and they all become active immediately after you verify the changes.
To update your password, navigate to the security tab and click “Change Password.” The form requires your current password, a new password, and a confirmation of the new password. We enforce minimum complexity rules: at least eight characters, one uppercase letter, one number, and one special symbol. Refrain from using easily guessed sequences like your name or birth year. After you send the form, we log out all other active sessions except the one you are using. This precaution assures that anyone who might have obtained your old password loses access instantly. You will then receive an email verifying the password change. If you did not make the request, contact support immediately. We never ask for your password via email or chat, so consider any such request as fraudulent.
2FA provides an further safeguard beyond your password. In the security tab, find the two‑step verification section and pick your desired option: authenticator app or SMS. Using the app method, read the QR code via Google Authenticator or a like app, then enter the code it provides. With SMS, confirm your phone number and input the code we provide. Once enabled, every login from an unrecognised device will demand the code. We also employ two‑factor checks for high‑value withdrawals and profile changes. You can disable the feature from the same section, but we highly recommend keeping it active. If you lose your phone, utilize the backup codes we provide during setup or reach support to regain access after identity verification.
Prior to you access the profile editor, assemble the documents that confirm your identity and address. We demand a valid government‑issued ID, such as a passport or national identity card, for any change that impacts your legal name or date of birth. If you aim to update your residential address, have a recent utility bill or bank statement ready. The document must show your full name, current address, and an issue date within the last three months. We also advise verifying that your registered email inbox is accessible, because we dispatch a confirmation link for sensitive modifications. Taking five minutes to assemble these documents prevents interruptions once you commence.
Be certain you are using a safe internet connection. Public Wi‑Fi hotspots can expose your login credentials, so we recommend switching to a private, password‑protected connection. Also check that your browser is up to date, because our profile dashboard is based on modern encryption standards. If you have stored your password in the browser, check that it still works by trying a test login. Locked accounts caused by multiple failed efforts will postpone your profile update. Finally, hold your mobile phone nearby if you have already enabled two‑factor authentication, as you will require the one‑time code to get into the account area.